Offices closed; wastewater service still available
Contra Costa County is operating under an updated shelter-in-place order as of June 5, 2020, in response to the evolving coronavirus (COVID-19) public health emergency.

West County Wastewater offices will remain temporarily closed to the public. The agency will continue operating on minimal staffing and essential employees for plant operations, responding to emergencies and inspections for emergency work. Phone calls to West County Wastewater will be monitored, but response may not be immediate except for emergencies.

Sewer emergencies: 24-hour service by calling (510) 222-6799.

The coronavirus outbreak will not impact your wastewater service. West County Wastewater will continue to provide reliable, safe service to keep our community healthy.

Board agendas: Board meetings will be held by teleconference. To participate, find the agenda, including call-in information, at Meeting agendas are posted to the website at least 72 hours in advance of the meeting.

As this situation continues to evolve, we will provide additional updates to our website. See details below regarding certain aspects of operations.


COVID-19 Information

Local and state public health officials are closely monitoring the COVID-19 outbreak. California Governor Gavin Newsom issued a statewide stay-at-home order on March 19, 2020.

This is a critical time for each of us to do our part to protect our community. Here are some specific measures you can take to protect yourself and your loved ones:

  • Follow the order to shelter in place.
  • Avoid contact with people who are sick.
  • Practice social distancing, keeping at least 6 feet between yourself and others.
  • Wash your hands with soap and water regularly. Alcohol hand sanitizers are also effective.
  • Try not to touch your eyes, nose, and mouth with unwashed hands.
  • Clean and disinfect frequently touched objects and surfaces.


Stay informed with updated information and get tips on how to prevent infection and spreading by visiting the Contra Costa Health Services website at

You can also follow Contra Costa Health Services on social media:

Additional information is available from the Center for Disease Control and Prevention (CDC) at


West County Wastewater COVID-19 Informational Board Reports

April 1, 2020

April 15, 2020

May 6, 2020

May 20, 2020

June 3, 2020

July 1, 2020

September 16, 2020


Additional Resources

Contra Costa County Health Services Health Orders

Contra Costa County Health Services Shelter in Place Order June 5, 2020

Contra Costa County Health Services Press Release June 5, 2020

Contra Costa County Health Services Shelter in Place Order June 2, 2020

Contra Costa County Health Services Press Release April 27, 2020

Contra Costa County Shelter in Place Order March 31, 2020

Governor’s Executive Order March 19, 2020

Contra Costa County Shelter in Place Order March 16, 2020

Governor’s Executive Order March 12, 2020



During the shelter-in-place order due to coronavirus (COVID-19), effective 5/4/2020  and until further notice, West County Wastewater will be issuing new sewer permits, reviewing sewer lateral videos, and reviewing developer plan sets while offices remain closed to the public through a series of new processes electronically, and through the mail or hand-delivery of plans and materials.  West County Wastewater offices remain closed to the public and most staff are working remotely through this emergency.

Please see the specific instructions available for submission of Permit Issuance requests and Payment Processes, for Review of Sewer Lateral Videos, for Remote Construction Inspection Process and Requirements and Issuance of Certificates of Compliance after Inspection, and for Plan Review Processes.

Staff remains available to answer questions via telephone or in response to email communication. Emails may be submitted to


Emergency Safety Protocols for Sewer Lateral Inspections

WCWD anticipates performing most sewer lateral construction inspections through the use of videos and pictures, measurements and document submissions as opposed to field visits to the address where work is being performed, where possible and until further notice. The process and requirements for a remote inspection are available on this website. For those inspections which, in the District’s opinion, REQUIRE a physical inspection by the District Inspector, the following procedures will be mandatory.

During inspection, the contractor(s) must stand a minimum of six feet away from the inspector while the inspection is taking place.

If the inspector finds a discrepancy during the inspection, he will ONLY notify the foreman at a safe distance a minimum of six feet. NO OTHER WORKERS SHOULD BE IN THE VICINITY OF THE FOREMAN AND THE INSPECTOR.

Once the inspection is complete, the inspector will notify the foreman of the results of the inspection. The foreman will call Marcus McNeil at (510) 778- 0951 for the Certificate of Compliance (COC) of the inspection, which will be created and sent to the requester electronically. The inspector will NOT sign any documents at the inspection at this time.


Sewer Connection and Lateral Plan and Video Review 

Staff reviews of Sewer Lateral Videos for all work are available as of 5/4/2020.  The Process for Submitting a Video for Review is available on this website. Please submit your videos in conformity with the process.

Please contact Marcus McNeil at Mmcneil@wcwd with any questions.



Construction activities will resume in phases starting May 6th. Please contact your assigned Project Manager for more information. The Capital Program Division will continue to work remotely until further notice. If you have questions regarding project status, bidding and requests for proposals for Capital Program projects, please contact Angela Andrews at or (510) 778-0491.