Our country is passing the one-year mark of the COVID-19 pandemic and many states and communities are beginning to ease restrictions and reopen as case numbers decline.
West County Wastewater remains committed to providing safe, reliable wastewater service – today and always. We are grateful for our team of dedicated employees that works tirelessly to ensure such an essential service is not interrupted.
At WCW, we continue to make safety of our employees and the community our highest priority. At the start of the pandemic, we quickly pivoted our operations to ensure we continued to meet our customers’ needs while putting safety procedures in place to protect our team and the public.
West County Wastewater will maintain these safety measures for the foreseeable future. COVID-19 and its variants remain active, and WCW will continue to comply with all orders issued by the Contra Costa County Health Officer to limit person-to-person contact and to restrict business activity in order to reduce the transmission rate of the virus.
Many of our employees are still working remotely, including our customer service team. For those working in the field or on site, we continue to require physical distancing, face coverings, handwashing and other protocols. Phone calls to our offices are being monitored, but response may not be immediate except for emergencies. To report an emergency, call (510) 222-6700, option 1. Crews are available to respond 24 hours a day, seven days week.
Our Board of Directors and other public meetings are taking place via teleconference. Additional details can be found below.
Many of our services are now available online, such as:
- Sewer permits
- Sewer lateral video reviews
- Remote construction inspections
- Developer plan set reviews
- Certificates of Compliance
View our Customers page for details on how to access services. For local pandemic updates, visit Contra Costa County Health Services at cchealth.org.