As our community and the world grapple with the unprecedented coronavirus (COVID-19) pandemic, West County Wastewater (WCW) remains dedicated to protecting public health and the environment.
Your wastewater service is not impacted by the pandemic. We continue to operate our treatment plant, provide permit services, conduct emergency inspections, respond to sewage emergencies and more.
Throughout the crisis, WCW has pivoted the way we do business to continue meeting our customers’ needs and keep operations running smoothly. We have adjusted our policies and put safety measures in place to protect our employees, our customers and the community.
Our office employees, including our customer service team, are working remotely. Our Board of Directors meetings are taking place via teleconference. Phone calls to WCW are monitored, but response may not be immediate except for emergencies. To report an emergency, call (510) 222-6700, option 1. Crews are available to respond 24 hours a day, seven days week.
Many of our services are now available online, such as:
- Sewer permits
- Sewer lateral video reviews
- Remote construction inspections
- Developer plan set reviews
- Certificates of Compliance
View our Customers page for details on how to access services.
West County Wastewater will continue to provide reliable, safe service to keep our community healthy. For local pandemic updates, visit Contra Costa County Health Services at cchealth.org.