Our country is passing the two-year mark of the COVID-19 pandemic and West County Wastewater (WCW) continues to be vigilant in keeping our employees safe by maintaining safety protocols at our facilities. Throughout the pandemic, WCW continues to provide services to this community including our 24/7 emergency services.
WCW remains committed to providing safe, reliable wastewater service – today and always. We are grateful for our team of dedicated employees that works tirelessly to ensure such an essential service is not interrupted.
West County Wastewater will maintain these safety measures for the foreseeable future. All WCW facilities remain closed to the public, including tours of the WWQ&R Plant tours to the public. COVID-19 and its variants remain active, and WCW will continue to comply with all orders issued by California and the Contra Costa County Health Officer. We will make decisions that ensure the safety of our staff and community while providing uninterrupted services.
Many of our employees are still working remotely, including our customer service team. For those working in the field or on-site, we continue to require physical distancing, face coverings, handwashing, and other protocols. Phone calls to our offices are being monitored, but response may not be immediate except for emergencies. To report an emergency, call (510) 222-6700, option 1. Crews are available to respond 24 hours a day, seven days week.
Our Board of Directors and other public meetings are taking place via teleconference. Additional details can be found below.
Many of our services continue to be available online, such as:
- Sewer permits
- Sewer lateral video reviews
- Remote construction inspections
- Developer plan set reviews
- Certificates of Compliance
View our Customers page for details on how to access services. For local pandemic updates, visit Contra Costa County Health Services at cchealth.org.
For information and guidance for local health jurisdictions on Isolation and Quarantine of the General Public, go to the California Department of Health website here
Click here to go directly to the Centers for Disease Control
Place Your Order for Free At-Home COVID-19 Test
Residential households in the U.S. can order one set of #4 free at-home tests from USPS.com. Here’s what you need to know about your order:
• Limit of one order per residential address
• One order includes #4 individual rapid antigen COVID-19 tests
• Orders will ship free starting in late January
For more information and to order your tests, go here