COVID-19 RESPONSE

WASTEWATER SERVICES REMAIN OPERATIONAL AMID PANDEMIC

As our community and the world grapple with the unprecedented coronavirus (COVID-19) pandemic, West County Wastewater (WCW) remains dedicated to protecting public health and the environment.

Your wastewater service is not impacted by the pandemic. We continue to operate our treatment plant, provide permit services, conduct emergency inspections, respond to sewage emergencies and more.

Throughout the crisis, WCW has pivoted the way we do business to continue meeting our customers’ needs and keep operations running smoothly. We have adjusted our policies and put safety measures in place to protect our employees, our customers and the community.

Our office employees, including our customer service team, are working remotely. Our Board of Directors meetings are taking place via teleconference. Phone calls to WCW are monitored, but response may not be immediate except for emergencies. To report an emergency, call (510) 222-6700, option 1. Crews are available to respond 24 hours a day, seven days week.

Many of our services are now available online, such as:

  • Sewer permits
  • Sewer lateral video reviews
  • Remote construction inspections
  • Developer plan set reviews
  • Certificates of Compliance

View our Customers page for details on how to access services.

West County Wastewater will continue to provide reliable, safe service to keep our community healthy. For local pandemic updates, visit Contra Costa County Health Services at cchealth.org.

CUSTOMER SERVICES
COVID-19 WASTEWATER FAQs

BOARD MEETINGS

WCW Board of Directors meetings are taking place via teleconference during the COVID-19 pandemic. We value public engagement and encourage the community to call in to participate. Meetings are held the first and third Wednesday of each month at 6:30 p.m., unless otherwise noted. Meeting agendas are posted to the website at least 72 hours prior to the meeting. Participation information is available on each agenda.

BOARD MEETINGS

COVID-19 SAFETY GUIDELINES – INSPECTIONS

Most inspections are taking place remotely, using videos and pictures, measurements and document submissions. If WCW determines a physical sewer lateral inspection is necessary, the following procedures are mandatory:

  • During inspection, the contractor(s) must stand a minimum of six feet away from the inspector while the inspection is taking place.
  • If the inspector finds a discrepancy during the inspection, he will ONLY notify the foreman at a safe distance a minimum of six feet. No other workers should be in the vicinity of the foreman and the inspector.
  • Once the inspection is complete, the inspector will notify the foreman of the results of the inspection. The foreman will call Marcus McNeil at (510) 778-0951 for the Certificate of Compliance (COC) of the inspection, which will be created and sent to the requester electronically. The inspector will not sign any documents at the inspection.

COVID-19 WASTEWATER FAQS

Your wastewater service will not be interrupted amid the COVID-19 pandemic. WCW will continue to operate our treatment plant, provide permit services, conduct emergency inspections, respond to sewage emergencies, review lateral videos and more. Our administrative offices are temporarily closed. Phone calls to WCW will be monitored, but the response may not be immediate except for emergencies. For sewer emergencies, call (510) 222-6700.

The risk of COVID-19 spreading through sewage is low, according to the World Health Organization (WHO) and the Centers for Disease Control and Prevention. While initial investigations suggest that traces of the virus may be present in untreated wastewater, no COVID-19 cases have been reported so far that involve exposure to contaminated stool. There is no evidence to date on the survival of COVID-19 in water or sewage. Standard treatment is expected to remove COVID-19 from water and wastewater.

Coronavirus (COVID-19) is particularly susceptible to disinfection, according to WHO and the U.S. Environmental Protection Agency. Standard treatment and disinfectant processes at wastewater treatment plants are expected to be effective at removing viruses like COVID-19 from wastewater before it is discharged.

Our collection and treatment process meets all state and federal regulations to ensure viruses, like COVID-19, bacteria and other contaminants do not survive in the sewage.
You can help by keeping drains and pipes clear to prevent sewage overflows. Grease, certain food waste and cleaning supplies, such as wipes and paper towels, clog pipes and pumps. Even items that are labeled as flushable can lead to blockages, which can cause overflows into homes and streets. These items should be thrown in the trash. When in doubt, throw it out! Learn more here.